Pros and Cons of Hiring a Dental Practice Virtual Administrator

A virtual administrator for your dental practice can perform many of the day-to-day clerical tasks that take your team away from face time with your patients. So, should you hire a virtual dental administrator? In today’s blog, we’ll review the benefits of hiring a VA, as well as some considerations that may make you think twice before going virtual with your dental office administration.

First of all, what tasks does a virtual dental office administrator perform?

• Patient billing: daily, weekly, and monthly statements

• Verify insurance benefits

• Review denied and rejected dental insurance claims

• Post insurance payments and adjustments

• Update your fee schedule, as needed

• Handle recall and re-care follow-ups

• Call patients with outstanding balances (collections)

• Medical billing for CBCT scans, sleep apnea appliances, and bone grafts

What are the benefits of hiring a virtual administrator over an employee for your dental practice?

• No training required

• No payroll taxes for the VA

• No overhead (office space, computer, benefits, etc.)

• No overtime pay

• No PTO or leave

• Save you and your team loads of time

• Increase productivity

• Improve service to patients

• Save your practice money

What are the negative aspects of outsourcing administrative duties?

• Managing your virtual administrator

• Communication consistency

• Language barriers

• Handling urgent matters

• Different time zones

No Cons with a DPE Virtual Administrator

At Dental Practice Enhancement, we’ve addressed every con on this list, so you can enjoy peace of mind, while also reaping the benefits of hiring a virtual administrator for your dental office.

• Managing your virtual administratorWith DPE, you’ll have the same VA all the time. We cross-train another VA, in case your regular VA is out (which is a rare occurrence), a trained temporary is always available to fill the gap. Furthermore, we handle the management of our VAs in-house and are always available, should you have questions about any issue.

• Communication consistency

Your assigned virtual assistant will keep in touch with the point person in your office, whether that’s you or a team member. The VA will be available by email or phone during office hours.

• Language barriers

DPE will only place you with a VA that speaks the language of you and your team. We have a primarily English-speaking staff, based in the United States.

• Handling urgent matters

Should an emergency arise that cannot be handled during regular office hours, you can contact us for assistance. We are here to serve you.

• Different time zones

Your DPE virtual assistant can work during your office hours, regardless of time zone, if you prefer.

Are you considering a virtual assistant for your practice?

Let us answer all of your questions about VAs, so you can make an informed choice. Call Dental Practice Enhancement today at 833-373-3678 ext. 1 and talk with Tina, Patti, or Heidi, or email us at info@dentalpracticeenhancement.com. We look forward to streamlining your dental office administration so that you and your team can enjoy the benefits outlined in this blog.